Lost vacations: Insurance, owners vary on reimbursement

By on August 4, 2017

Gov. Roy Cooper touted tourism Monday while visiting the site.

One of the big questions surrounding the weeklong power outage on Hatteras and Ocracoke islands is whether anything can be salvaged from the lost vacations.

Some people were fortunate enough to find other accommodations. But whether you can recover the money you had already invested in unused rental houses depends on a number of factors.

No two rental management companies or insurance policies are exactly alike.

Rental insurance is mainly designed to cover illness, death of a traveler or family member, job loss or weather-related travel delays.

Most policies cover broad categories, including mandatory evacuations for hurricanes, but they do not touch on every possible contingency, such as a power outage.

Laird Sager of locally based Red Sky Travel Insurance said he is not aware of any policy issuer who will cover losses based on a mandatory evacuation that was triggered by a manmade event. A construction accident caused the power outage.

Sager mentioned the BP Horizon incident in the Gulf in 2010 and noted that to his knowledge, no travel insurance companies paid for the many vacations that were canceled as a result of the oil spill along the Gulf beaches.

Red Sky does have a provision in their policy that allows a claim to be made in the case of a road closure.

“Red Sky is looking at each individual claim, and we are paying claims if the road closure provision is applicable,” he said.

In a statement Thursday, CSA Travel Protection, which issues policies through several local rental agencies, encouraged policy holders to file a claim on its website, csaclaims.com, or by calling its hotline 800-816-9454.

The company called the outage a “man-made event of unprecedented scope and duration” and said “we are covering this event due to the mandatory evacuation.” A company spokesman said the company does not cover mandatory evacuations for any reason but will in this case.

Midgett Realty on Hatteras Island has posted an information sheet on its website. It says that coverage is based on a renter’s state of residency and offers details on what to do next.

The Voice reviewed policies offered under the Travel Guard brand by two Hatteras-based rental companies, and the coverage offered will pay only if a named hurricane occurs that was “not foreseeable” at the time the rental was booked.

There were also provisions for inclement weather affecting travel, such as flight cancellations, or a rental home rendered uninhabitable due to natural weather occurrences, vandalism or fire.

There were no specific provisions for any other reason, including road closures or mandatory evacuations.

Owners were given deposits back in the spring, so that money is out of the rental company’s hands and refunds are up to individual owners.

Rental companies typically require half payment at booking and the balance two weeks before arrival.


BIDDER PRE-QUALIFICATION REQUEST:

Barnhill Building Group has been selected as the Construction Manager @ Risk by the College of the Albemarle and is seeking to pre-qualify construction trade contractors to submit bids for the furnishing labor, materials, equipment, and tools for the new College of The Albemarle – Allied Health Sciences Simulation Lab (COA Health Sciences) located in Elizabeth City, NC. Please note: Only subcontractors who have been prequalified by Barnhill will be able to submit a Bid.

The project consists of the new construction of a 38,000-sf, 2-story expansion to the existing Owens Health Sciences Center and will house classrooms, labs, and a simulation lab. The site is just over just over 4.5 acres and is located on an active campus. This new construction will be a steel structure with a brick and metal panel veneer, curtainwall, and storefront glazing with a PVC roof membrane.

Principal trade and specialty contractors are solicited for the following Bid Packages:

BP0100: General Trades

BP0105: Final Cleaning

BP0390: Turnkey Concrete

BP0400: Turnkey Masonry

BP0500: Structural Steel & Misc. Steel

BP0740: RooÔ¨Āng

BP0750: Metal Panels

BP0790: Caulking / Caulking

BP0800: Turnkey Doors/Frames/Hardware

BP0840: Glass & Glazing

BP0925: Drywall

BP0960: Resilient Flooring

BP0980: Acoustical Ceilings

BP0990: Painting & Wallcovering

BP1005: Toilet Specialties / Accessories / Division 10

BP1010: Signage

BP1098: Demountable Partitions

BP1230: Finish Carpentry and Casework

BP1250: Window Treatment

BP1400: Elevators

BP2100: Fire Protection

BP2200: Plumbing

BP2300: HVAC

BP2600: Turnkey Electrical

BP3100: Turnkey Sitework

BP3290: Landscaping

Packages may be added and/or deleted at the discretion of the Construction Manager. Historically underutilized business firms are encouraged to complete participation submittals.

HUB/MWBE OUTREACH MEETING: Barnhill Building Group will be conducting a HUB/MWBE Informational Session. You are encouraged to attend the following session to learn more about project participation opportunities available to you. These seminars will help to: Learn about project and scope; Inform and train Minority/HUB contractors in preparation for bidding this project; Assist in registration on the State of North Carolina Vendor link; Stimulate opportunities for Networking with other firms. Location and time TBD. Please visit our planroom at https://app.buildingconnected.com/public/54da832ce3edb5050017438b for more information.

Interested contractors should submit their completed prequalification submittals, by July 22, 2024, to Meredith Terrell at mterrell@barnhillcontracting.com or hardcopies can be mailed to Barnhill Contracting Company PO Box 31765 Raleigh, NC 27622 (4325 Pleasant Valley Road, NC 27612).


 


Sussex Development is soliciting bids to turnkey supply and install FF&E for the new Tulls Creek Elementary School, 125 Campus Drive, Moyock, NC27929. This project is a new ground-up 2-story, Pre-K thru 5th grade school, approximately 118,000 square feet. Bid documents may be obtained through Christopher West Interiors LLC. Request bid documents via email to interiors@cwiusa.com. Pre-Bid RFIs will be accepted via email until Wednesday, July 31, 2024 at 5:00PM EST. Pricing proposals are due Wednesday, August 14, 2024 by 5:00PM EST. All bids and inquires to be sent to interiors@cwiusa.com. Certified NC Hub, MBE, WBE, DBE, SBE are highly encouraged to participate. Sussex Development is an EOE and maintains a drug-free workplace.


 



Comments

  • Chrissy

    A renter doesn’t have a choice when it comes to buying vacation insurance. Each rental company uses one insurance company so the renter has to take that insurance or go without. The rental company either offers choices for the renter to select from or there should be a standard determined by the Insurance Commission for all policies.

    Saturday, Aug 5 @ 11:29 am
  • Jackie

    Every rental company on the Outer Banks does not use the same travel insurance company. There is CSA, Travel Guard, Rental Guardian and Red Sky and possibly others. Each company chooses who they do business with.

    The insurance commission does approve and regulate the policies.

    Saturday, Aug 5 @ 4:47 pm
  • Salvo Jimmy

    Chrissy

    I don’t think that is accurate. I have made many trips to various places, including Europe, Hawaii, etc and I have purchased trip insurance from various sources and many trips have included renting private houses. I don’t believe you have to take what a rental agent offers. I never have.

    Saturday, Aug 5 @ 6:23 pm
  • ISLANDGUY

    WHAT MOST OF YOU DON’T UNDERSTAND IS THAT IN NORTH CAROLINA IS UNLIKE MOST OTHER STATES IN ITS RENTAL LAWS. ONCE THE RENTAL COMPANY TAKES THE MONEY FOR THE RENTAL THEY CAN ONLY GIVE IT TO THE HOME OWNER. THEY CAN NOT TOUCH IT OR MOVE IT ANYWHERE ELSE IT’S THE OWNER’S MONEY. THE DECISION IS ON THE HOME OWNER NOT THE RENTAL COMPANY. I

    Saturday, Aug 5 @ 6:43 pm
  • Ken Barlow

    If you are not allowed on the island then it is simple in my mind. You SHOULD get your money back. The bottom line is Hatteras Island is a risky destination. Take your hard earned money elsewhere.

    Wednesday, Aug 9 @ 6:09 am
  • Hinesite in Avon

    We refunded 2 full weeks and 1 day to our guest. Our renters had insurance but were told it was not covered because it was a man made event and not an act of nature. We rent by owner so the decision was easy. We believe that it is the right thing to do in this situation.

    Wednesday, Aug 9 @ 10:11 am
  • Kathy Albin

    The NC renter’s rights states that if you declined coverage that would have clearly covered you for this evacuation, you’re out. Otherwise, you are entitled to the reimbursement. To my knowledge, there is no insurance policy that clearly states man-made evacuation is covered. I’m not sure why these real estate companies are not reimbursing (us) renters and filing a claim with the construction company themselves?? Instead, they send me a copy of my lease and receipt and tell me how to do it!
    Other than already having the consumers money, What makes them any different then the other retailers and business owners on the islands were affected. They should be filing a claim themselves and taking care of their customers. We are talking BIG money in some cases! My rental property was $9,800. I paid for a product I did not receive. And there was NOTHING I could have done as a consumer to change that.
    End of story.

    Ps… This situation has has nothing to do with reading policies. And as far as OBX being a “risky” place to travel, you can say the same for the businesses. It’s a risky place to do business too! Why should the renters always be the one out the money??

    Wednesday, Aug 16 @ 12:06 pm