AT&T Wireless service restored after nearly day-long outage

By on July 26, 2018

A damaged cable was to blame for the loss of AT&T Wireless service along the Outer Banks and across northeastern North Carolina for most of Thursday

Service dropped out around 9:30 a.m., impacting voice calls, texting and mobile data. It was restored just before midnight.

Customer service representatives and a local technician said the outage could last into Friday.

Ann Elsas, a corporate communications manager for AT&T, said a local service provider had a cable that was cut in their network on Thursday, causing the extended outage.

Customers were advised that they can make calls and receive texts by using Wi-Fi services on certain models of phones.


On 5/27/2010 Edge Spectrum, Inc was granted a license by the FCC to serve the public interest in BUXTON, NC as a public trustee of WHOB-LD until 12/1/2020 when it expires. WHOB-LD Channel 50 filed an FCC renewal application for our 2.5 kW station transmitting from BUXTON, NC and serving the BUXTON area on 8/3/2020. Individuals who wish to advise the FCC of facts relating to our renewal application and to whether this station has operated in the public interest should file comments and petitions with the FCC. Information about the FCC broadcast license renewal process is available from the FCC, Washington, DC 20554.



  • OBXEllie

    If ATT doesn’t know the difference between bare and bear, you might want a different carrier. And I wonder how you work profusely?

    Thursday, Jul 26 @ 4:11 pm
  • Bchgrl

    That’s because their customer service is outsourced to vendors in 3rd world countries who are not proficient in the English language.

    Thursday, Jul 26 @ 5:48 pm
  • Eddy

    Being in the OBX with family on vacation and loosing voice, text and data is a disaster. Hope this gets fixed soon or pay another carrier to borrow service.

    Thursday, Jul 26 @ 6:15 pm
  • Jay

    Better be compensated.

    Thursday, Jul 26 @ 7:33 pm
  • Jay

    AT&T wireless does not allow users to switch to an available network when AT&T is down.

    Thursday, Jul 26 @ 7:40 pm
  • MySkullside Brandon

    AT&T ran my credit and dropped it from 680 to 402 Smfh

    Thursday, Jul 26 @ 9:24 pm
  • AVI

    this is ridiculous I need my service.

    Thursday, Jul 26 @ 9:39 pm
  • Tony Gilnett

    Um you are at the beach on vacation. Enjoy the beach and put down your phones.

    Friday, Jul 27 @ 8:17 am
  • Jean Denny

    This could have been a catastrophe with major ramifications to my family…Need to weigh other options..

    Friday, Jul 27 @ 11:33 am

    My god, if we get to the point where we evaluate the quality of our BEACH vacation on the OBX by how good the cell service was, please just feed us to the sharks and put us out of our misery because we have lost our sanity.

    Friday, Jul 27 @ 12:02 pm
  • mantebxr

    personally I welcome time without cell phones or computers, not only mine, but those belonging to others as well.Turn off the devices, you are on vacation.

    Friday, Jul 27 @ 6:12 pm