Update: AT&T says service has been restored

By on December 1, 2019


According to an AT&T spokesperson, the service outage that has been affecting customers on the Outer Banks over the last several days is now over. In response to a Voice inquiry this morning, AT&T public relations manager Ann Elsas emailed that “Service has been restored.”


 

OBX customers plagued by AT&T outage

Nov. 30 | 9:21 a.m.

 

It’s been an off-the-grid holiday weekend for some Outer Banks AT&T customers who are without phone service due to damage to the local service provider’s fiber line.

A look an outage tracker site at around 9 a.m. on Saturday, Nov. 30 indicates that the most recent reports and issues have originated in Kill Devil Hills, Manteo, Kitty Hawk, Nags Head, and Powells Point. Right now, there is no report of an estimated timeline when the necessary repairs will be completed.

In a response published on WAVY.com, AT&T spokesperson Ann Elsas said that AT&T is working closely with the local service provider to company to restore service, adding, “We apologize for any inconvenience this may cause.”


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Comments

  • Teresa

    AT&T phone with straight talk service…why is it still out? Anyone?

    Saturday, Nov 30 @ 1:13 pm
  • Craig Darby

    Can you hear me now?

    Saturday, Nov 30 @ 3:41 pm
  • Dj

    Straight talk is ATT resold and needs ATT service to be up to work.

    Saturday, Nov 30 @ 3:50 pm
  • Rhonda

    NOVEMBER 30, 2019 AT 3:06 AM

    Hmmm…someone is not relaying the correct information. A “damaged” fiber line? This is not an analog connection that can be “damaged”. Fiber either has a signal or it doesn’t. If light is traveling the fiber, it is on. If there is no light, the fiber is cut or disconnected at a junction.
    Secondly, the idea that a single fiber bundle can take down an entire network is implausible in this day and age. I refuse to believe that a provider of a service as critical as mobile phone service would design a system with a single point of failure. Surely you jest!

    I saw above post on another blog.

    Saturday, Nov 30 @ 5:32 pm
  • Travis

    Not being a public relations person I probably don’t know what I’m talking about here, but it occurs to me it would be helpful for these companies if along with “We apologize for any inconvenience this may cause” they would add “A refund to affected customers will be forthcoming in the next billing cycle.”

    Or something along those lines.

    Saturday, Nov 30 @ 9:26 pm
  • Dwight Burrell

    Fredericksburg va is affected too. This is not the first weekend we are experiencing this outage. When I called the customer service they are acting as if they don’t know what is going on.

    Sunday, Dec 1 @ 7:35 am
  • Steve

    Phone outages is a good thing because most people need to be forced off their screens.

    Sunday, Dec 1 @ 10:37 am
  • Caitlyn

    It’s was fixed for a short while in Currituck county. My service is out again (12/1/19)

    Sunday, Dec 1 @ 2:19 pm
  • Arthur Pewty

    It was nice while it lasted.

    Sunday, Dec 1 @ 3:38 pm
  • Sarah A Markert

    AT&T SHOULD REIMBURSE EVERYONE WHO COULDN’T USE THEIR SERVICES DURING THIS “OUTAGE” BECAUSE IT IS SERVICE WE HAVE PAID FOR! ESPECIALLY DURING A HOLIDAY WHEN WE ALL ARE TRAVELING AND TRYING TO STAY IN TOUCH OR CONNECTED TO OUR FAMILIES AND OUR FRIENDS FOR THE HOLIDAYS….I KNOW THEY DEMAND THEIR SERVICES BE PAID FOR BY US SO WE SHOULD DEMAND THEY PAY US BACK FOR SERVICES WE DID. OT RECIEVE!

    Monday, Dec 2 @ 2:36 am
  • Terrie Hurst

    Anybody have service yet?????
    This is ridiculous. Mine has been out since Nov 24th except for a couple of hours.
    12/2/2019

    Monday, Dec 2 @ 10:00 am
  • Lori London

    AT&T is negligent in the way they have handled this situation. They have the ability to email and text their clients to update them on changes to their service or an outage. They chose to ignore the problem and not advise the customer service. To date, I have not received any notices from them leading me to believe there is something they are not telling their customers.

    They told people on the phone it was their phone and they went to the AT*T store for help. I suspect there will be consequences and a formal complaint filed against the company for the damages they have caused to small businesses, service people, medical and even people who had no service to be able to reach loved ones that may be sick without a home phone.

    Monday, Dec 2 @ 10:08 am
  • local

    try a multi-carrier service like google fi

    https://fi.google.com/about/

    Thursday, Dec 5 @ 10:05 pm
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