NC Unemployment Insurance Claims for people facing job loss due to the coronavirus situation

By on March 21, 2020

NC Works

As of March 20th, our career centers will be operating solely via phone and email. While our offices will be closed to the public, we are still available via phone and email to assist our customers.

Unemployment Insurance Claims

For people facing job loss due to the COVID-19 coronavirus situation, Governor Cooper’s Executive Order specifically addresses:

  • Individuals who are separated from employment;
  • Individuals who have had their work hours reduced,
  • Individuals who are prevented from working due to a medical condition or under direct quarantine orders as a result of COVID-19.

The fastest and most efficient way to file a new claim is to file online at You may file over the phone by calling 888-737-0259. Due to the increased volume of potentially eligible claims, there are waiting periods and the website has intermittent errors. The state is working rapidly to address these issues by hiring more staffers. We encourage people to try the site in the evening hours when there seems to be less online traffic and to notify our career centers if there are errors so that they can be placed on a technical assistance list that is directly forwarded to the state.

* If you want to apply online, you must create an “online account” to file an application for Unemployment Insurance online. You will need your Social Security Number and a valid email address.
**During the COVID-19 pandemic, when call volumes are high: Your unemployment application questions can be answered by calling your local NCWorks Career Centers and requesting to be put on the “Inquiry Contact List” that is sent to DES. A customer service representative from DES will contact you!

Edenton Career Center
252-482-2195 | Fax: 252-482-2188
[email protected]

Elizabeth City Career Center
252-331-4798 | Fax: 252-331-4809
[email protected]

Dare County Career Center
252-480-3500 | Fax: 252-480-0121
[email protected]


In addition, the state of NC is quickly compiling information in regards to COVID-related Unemployment benefits. This site is very helpful:


For Businesses

We are aware of the immediate impact this has for our area businesses. This COVID site listed above has information for businesses. In some cases (depending on the degree of layoffs), a  Worker Adjustment and Retraining Notification (WARN) notice should be sent to the state of NC. More information on that here:

Businesses should also reach out to our Business Engagement Coordinator should they face immediate or future layoff situations: Amber Morse at 252-312-4308 (Cell) or by email [email protected]


For more information visit: NC Works

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